Streamlining Integrated Care Teams

Introduction

Adelante Healthcare set out to implement the Quadruple Aim model, which focuses on enhancing the patient experience, improving population health, reducing per capita healthcare costs, and increasing provider well-being. To achieve these goals, they needed a solution to optimize their integrated care teams, which include Behavioral Health and Health Education specialists. The primary challenge was ensuring these professionals could efficiently engage with patients during medical visits without disrupting workflow or extending provider schedules.

By implementing Stat, Adelante saw a 4x increase in integrated care engagement and achieved tangible improvements in revenue growth. Care teams ensured patient visits were optimized for comprehensive care while reducing staff coordination burden.

‍Challenge: Underutilized Integrated Care Teams

Prior to Stat, Adelante’s integrated care teams were underutilized. Only 10% of patients engaged with at least one member of an integrated care team. The challenges of care team coordination meant that many opportunities for providing comprehensive care were being missed.

Leadership identified three major obstacles:

1. Inefficient Communication – Care teams lacked a centralized system to integrate additional care team members without cumbersome manual coordination.

2. Workflow Gaps – Patients often spent time waiting alone in exam rooms, a period that could be used more productively.

3. Lost Revenue Opportunities – The organization was missing chances to provide billable integrated care services.

To overcome these obstacles, Adelante needed a technology-driven solution that would automate workflows without increasing patient visits or placing additional burdens on staff to coordinate with integrated care team members during already busy days.

‍Solution: Real-Time Care Coordination

In May, Adelante implemented Stat, a CareOps platform, to tackle these challenges. Stat revolutionized the way the healthcare team coordinated integrated care by:

• Enabling Real-Time Communication & Deployment – Stat tablets inside exam rooms provide a simple, one-touch notification system, instantly alerting the integrated care team when needed, eliminating the need for staff to manually locate an available team member.

• Customized Notifications for Integrated Care Teams – Stat can send alerts to a group Teams chat allowing integrated care team members to coordinate who can respond promptly.

• Reinforcing Daily Huddles – By integrating Stat’s real-time insights into morning meetings, care teams could proactively identify patients who would benefit from behavioral health or health education services.

By utilizing Stat’s real-time communication capabilities, Adelante created a seamless workflow and improved patient care without additional delays.

The Results

Stat’s implementation delivered immediate, measurable results:

• 4x increase in integrated care team engagement: The percentage of patients who saw at least one integrated care team member surged from 10% to over 40%.

• $122K in increased revenue: By integrating care team visits within a single appointment, Adelante successfully generated 1,058 additional billable encounters in just a few months.

• Enhanced efficiency and provider satisfaction: Staff and providers reported improved workflow visibility, better communication, and a more streamlined approach to patient care.

“Our staff and providers immediately reported positive feedback on the enhanced communication and are seeing benefits of better data and more efficient workflow. We can clearly see areas of opportunities within our patient cycle times to deploy value-added revenue-producing services without further extending our patient’s or provider’s valuable time.” — Bill Rosenfeld, LPC, Chief Operations Officer

‍What Made the Difference?

The key driver behind Adelante’s success was leveraging Stat to optimize integrated care teams. Instead of allowing patients to sit idle in exam rooms, care teams used Stat’s real-time notifications to deploy integrated care services without extending visit durations.

• Instant Availability Notifications – Primary care staff could request an integrated care team member with minimal labor, eliminating unnecessary delays and reducing the need for manual coordination.

• Improved data insights – Stat provided care teams with operational visibility through extensive reporting, helping identify new opportunities for value-added care.

‍Conclusion

Adelante Healthcare’s strategic implementation of Stat has transformed how integrated care teams operate. By streamlining communication, optimizing workflows, and improving patient engagement, the organization has not only enhanced patient care but also unlocked significant revenue opportunities. Their proactive approach sets a new standard for operational efficiency in community healthcare settings.

Are You Ready to Optimize Your Integrated Care Team?

Stat is helping healthcare providers nationwide streamline operations, enhance patient experiences, and maximize financial performance. Contact us today to learn how Stat can transform your practice!